Gazelle USA Urban Arrow FamilyNext Pro Cargo E-Bikes was recalled on January 29, 2026 in cooperation with the U.S. Consumer Product Safety Commission because the buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children..
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Units affected: About 320
Where it was sold: Individual specialty stores from March 2025 through December 2025 for about $9,000.
Compare the codes above against the label on your product — usually on the bottom, the back panel, or the packaging. If your unit isn't listed, it is not part of this recall.
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location. (Remedy: Repair)
Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
Not sure what you're entitled to? Read our guide: what to do if your product is recalled.
Always confirm details on the official notice from the U.S. Consumer Product Safety Commission before acting.
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