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CPSC
Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death
Tesla Powerwall 2 AC Battery Power Systems was recalled on November 13, 2025 in cooperation with the U.S. Consumer Product Safety Commission because the lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in…
Is my unit affected?
This recall involves certain Tesla Powerwall 2 units, fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. Model number "Powerwall 2" is printed on the nameplate label on the side of the unit.
Units affected: About 10,500
Where it was sold: Tesla.com/powerwall and through certified Tesla installers nationwide from November 2020 through December 2022 for about $8,000.
Compare the codes above against the label on your product — usually on the bottom, the back panel, or the packaging. If your unit isn't listed, it is not part of this recall.
What's the hazard?
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
Your remedy & how to claim it
Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed. (Remedy: Replace)
Contact: Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.
Not sure what you're entitled to? Read our guide: what to do if your product is recalled.
Official recall notice
Always confirm details on the official notice from the U.S. Consumer Product Safety Commission before acting.
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