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CPSC
Apollo Recalls Electric Scooters Due to Fall and Injury Hazards
Apollo Electric Scooters was recalled on July 24, 2025 in cooperation with the U.S. Consumer Product Safety Commission because the weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards..
Is my unit affected?
This recall involves certain serial numbers of Apollo City 2024 model year electric scooters. The dual-motor scooters have top speeds of 32 miles per hour. The scooters have a gray exterior with a headlight and rear brake light. "Apollo" is printed on the stem of the scooter and "Apollo City" is displayed on the rear left side of the grip tape on the deck of the scooter. The affected serial numbers range from 4202240300001 to 4202240301236 and 4202240400001 to 4202240400764. The serial number is located on the bottom of the scooter deck. Consumers can also find their serial number using the Apollo App.
Units affected: About 790
Where it was sold: Best Buy stores nationwide and online at Apolloscooters.co, Amazon.com and BestBuy.com between June 2024 through April 2025 for about $1,800.
Compare the codes above against the label on your product — usually on the bottom, the back panel, or the packaging. If your unit isn't listed, it is not part of this recall.
What's the hazard?
The weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards.
Your remedy & how to claim it
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement stem. To participate in the recall, please go to https://apolloscooters.co/pages/apollo-city/recall and fill out the online form. Apollo is recommending that all consumers take their scooters to a service repair location so they can replace the stem on the recalled scooter free of charge. Consumers can go to https://apolloscooters.co/pages/locations-near-you to find the closest service repair location. (Remedy: Replace)
Contact: Apollo toll-free at 888-501-8862 from 9 a.m. to 5 p.m. ET Monday through Friday, email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-city/recall or at www.apolloscooters.co and click on "Apollo City 2024 Recall" located at the bottom of the page.
Not sure what you're entitled to? Read our guide: what to do if your product is recalled.
Official recall notice
Always confirm details on the official notice from the U.S. Consumer Product Safety Commission before acting.
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